Your box. Your rules.
Your box lives in your account.
Skip a box, pause, cancel. All of it happens in your account, no phone call. Sign in and the buttons are right there. Flavor, size and schedule changes go through the form inside.
Questions people ask.
When am I charged?
On the schedule you picked. Your card on file is charged on each renewal date until you cancel. We email you before every charge.
When does a change take effect?
Any skip, pause, frequency change, swap or cancel applies to every box that has not been charged yet. A box that already billed is already in the oven.
What if I’m away?
Skip the next box, or pause for as long as you like. Both live in your account under Subscriptions. Cookies freeze well for up to three months, so a box waiting at home is not a disaster either.
Can I change the flavors?
Yes. Use the swap form on this page. Nick changes it by hand on your next uncharged box and emails you. A swap keeps the box at its current size; boxes start at six cookies.
A box arrived damaged or melted.
Email info@insideoutcookie.com with a photo and your order number and we make it right with a replacement or a refund. The details and the claim window are in the refund policy.
Does my subscription ship free?
Yes, subscription boxes ship free. One-time orders are quoted at checkout by address.
How do I cancel?
Account, then Subscriptions, then Cancel. A few taps, no phone call, no chat. It takes effect for any box not yet charged. You can also email us and we cancel it for you. The full subscription terms are in the terms of service.
I have a House Account. Where is that?
Same place. Account, then Subscriptions. Pro and Access both show up there and both cancel the same way. What the House Account is